Terms & Privacy

1. Definitions

‘Company’ refers to G.V. TECHS (ABN 46 646 695 688), its owner, employees, and contractors.

‘Client’ refers to the individual or business entity that has engaged the Company for services.

‘Services’ refers to any web design, web development, SEO, maintenance, or related digital services provided by the Company.

‘Agreement’ refers to the signed Service Agreement or Proposal accepted by the Client.

‘Deliverables’ refers to the completed work product(s) outlined in the Agreement.

2. Engagement & Acceptance

These Terms apply from the moment the Client engages the Company by: (a) signing a Service Agreement or Proposal, (b) paying a deposit, or (c) providing written or verbal instruction to commence work.

The Client confirms they have the authority to enter into this agreement on behalf of their business.

3. Services & Scope of Work

The Company will provide the services outlined in the signed Agreement or Proposal. Any work requested beyond the agreed scope constitutes a variation and will be quoted separately.

Variations must be approved in writing by the Client before the Company commences additional work. Verbal approvals are not binding.

The Client is responsible for providing all necessary content, assets, credentials, and approvals in a timely manner. Delays caused by the Client may affect project timelines and the Company accepts no liability for such delays.

4. Fees & Payment

All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.

For project-based work, a non-refundable deposit of 50% is required before work commences. The remaining 50% is due upon project completion prior to launch or file delivery.

For monthly retainer services (SEO, Maintenance), payment is due on the 1st of each month in advance.

Invoices not paid within 14 days of the due date are considered overdue and may attract a late payment fee of 5% per month on the outstanding balance.

The Company reserves the right to pause or suspend services on overdue accounts until payment is received.

Accepted payment methods: Stripe (credit/debit card) and bank transfer.

5. Revisions & Amendments

Website design and development projects include the number of revision rounds specified in the Agreement.

A ‘revision round’ is defined as a single, consolidated list of feedback submitted by the Client via email or agreed communication channel.

Additional revision rounds beyond those included will be billed at $120 AUD per hour.

Revision requests must be submitted within 7 business days of design or development delivery. Requests submitted after this period may be treated as new scope.

6. Timelines & Delivery

The Company will provide an estimated project timeline upon commencement. All timelines are estimates and not guaranteed completion dates.

Timelines may be impacted by: (a) delays in client feedback or content supply, (b) third-party service outages, (c) force majeure events.

The Company will notify the Client promptly of any anticipated delays.

Time-sensitive projects requiring guaranteed deadlines must be agreed in writing and may attract a priority surcharge.

7. Client Responsibilities

The Client agrees to:

• Provide all required content (text, images, logos, brand guidelines) within 5 business days of project commencement
• Provide timely feedback and approvals to avoid project delays
• Ensure all content supplied is owned by the Client or properly licensed for use
• Provide accurate business information for use in deliverables
• Notify the Company of any changes that may affect the project scope

8. Intellectual Property

Upon receipt of full payment, the Client owns all custom design and development work created specifically for their project.

The Company retains ownership of all work until full payment has been received.

The Company retains the right to display completed work in its portfolio and marketing materials unless the Client requests otherwise in writing prior to project commencement.

Third-party assets including stock photography, fonts, plugins, and frameworks remain subject to their respective licences. The Client is responsible for ensuring ongoing licence compliance for third-party assets.

The Company retains ownership of all source code, frameworks, tools, and methodologies developed independently of the Client’s project.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement.

The Company will not disclose client business information, strategies, or access credentials to any third party except where required to deliver the agreed services (e.g. hosting providers, platform integrations).

This obligation of confidentiality survives the termination of this agreement.

10. SEO Services Disclaimer

Search engine optimisation (SEO) is provided based on current industry best practices. The Company makes no guarantee of specific search engine rankings, traffic volumes, lead generation, or revenue outcomes.

Search engine algorithms are controlled by third parties (including Google and Bing) and are subject to change at any time without notice.

Results from SEO activity typically become visible within 3–6 months. The Client acknowledges that SEO is a long-term strategy.

The Company will not engage in black-hat, spammy, or unethical SEO practices. The Company is not liable for penalties imposed by search engines as a result of third-party actions or pre-existing issues on the Client’s website.

11. Cancellation & Termination

Either party may terminate this agreement with 14 days written notice.

The initial deposit is non-refundable under all circumstances.

If the Client cancels after work has commenced, the Client is liable for the value of work completed to the date of cancellation, calculated at the Company’s standard hourly rate of $120/hour.

For monthly retainer services, a minimum 3-month commitment applies from the commencement date. After the minimum term, cancellation requires 14 days written notice.

The Company may terminate this agreement immediately if the Client: (a) fails to pay invoices, (b) acts abusively toward Company staff, or (c) requests work that violates applicable laws.

12. Warranties & Post-Launch Support

The Company provides a 30-day warranty on all development work from the date of launch or delivery.

During the warranty period, the Company will fix bugs or errors caused directly by its own work at no additional charge.

The warranty does not cover: (a) issues caused by Client modifications, (b) third-party plugin or software updates, (c) hosting or server issues, (d) changes in browser standards.

Ongoing website support and maintenance beyond the warranty period is available via the Company’s maintenance plans.

13. Limitation of Liability

The Company’s total liability to the Client under or in connection with this agreement is limited to the total fees paid by the Client to the Company in the 3 months preceding the claim.

The Company is not liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to loss of revenue, loss of profits, loss of data, or business interruption.

The Company is not responsible for outages or failures of third-party services including hosting providers, domain registrars, payment gateways, or software platforms.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

14. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution in good faith through direct negotiation before initiating formal proceedings.

If the dispute cannot be resolved within 30 days of written notice, either party may refer the matter to mediation.

These Terms are governed by the laws of Victoria, Australia. Any legal proceedings will be conducted in the courts of Victoria.

15. Amendments to These Terms

The Company reserves the right to update these Terms at any time. Updated Terms will be published on gv-techs.com and will apply to all new engagements from the date of publication.

Continued engagement with the Company after an update constitutes acceptance of the revised Terms.

1. Who We Are

G.V. TECHS is a web design, development, and SEO business based in Melbourne, Victoria, Australia. We operate the website gv-techs.com.

If you have any questions about this Privacy Policy or how we handle your data, contact us at: info@gv-techs.com or +61 477 771 207.

2. What Information We Collect

We collect personal information that is necessary to provide our services. This may include:

• Your full name and business name
• Email address and phone number
• Business address and website URL
• Payment information (processed securely via Stripe — we do not store card details)
• Login credentials for platforms we manage on your behalf (e.g. Google, hosting, CMS platforms)
• Information you provide via our website contact form or during consultations
• Usage data and analytics from our website (via cookies)

3. How We Collect Information

We collect personal information through:

• Direct enquiries via our website contact form, email, or phone
• Signed service agreements and proposals
• Payment processing via Stripe
• Onboarding forms and project briefings
• Cookies and analytics tools on our website (see Section 8)

4. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve the services you have engaged us for
• Communicate with you about your project, invoices, and support
• Process payments and issue invoices
• Send you service updates, proposals, or relevant information
• Comply with legal obligations
• Improve our website and services through analytics

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in delivering our services, including:

• Stripe — payment processing (stripe.com/au/privacy)
• Google — analytics, Google Ads, Google Workspace
• Hosting providers — for websites we build and manage on your behalf
• Domain registrars — for domain management services
• Accounting software — for invoice and tax record management

All third-party providers are contractually required to handle your data securely and in compliance with applicable privacy laws.

6. Data Storage & Security

Your personal information is stored securely on Australian or internationally recognised cloud infrastructure with appropriate security measures including encryption, access controls, and regular security reviews.

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 7 years for financial records under Australian law).

While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at info@gv-techs.com. We will respond within 30 days.

8. Cookies & Website Analytics

Our website (gv-techs.com) uses cookies and analytics tools to improve user experience and understand how visitors interact with our site.

We may use tools such as Google Analytics to collect anonymised usage data including pages visited, time on site, and referral sources. This data does not identify you personally.

You can disable cookies through your browser settings. Some features of our website may not function correctly if cookies are disabled.

9. Marketing Communications

We may contact you with information about our services, promotions, or relevant updates. You can opt out of marketing communications at any time by:

• Emailing us at info@gv-techs.com with 'Unsubscribe' in the subject line
• Clicking the unsubscribe link in any marketing email

We comply with the Australian Spam Act 2003 and will not send unsolicited commercial electronic messages.

10. Third-Party Links

Our website may contain links to third-party websites. G.V. TECHS is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on gv-techs.com with an updated effective date. We encourage you to review this policy periodically.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

• Name: Gorgees Odisho — G.V. TECHS
• Email: info@gv-techs.com
• Phone: +61 477 771 207
• Website: gv-techs.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au · 1300 363 992.